Terms & Conditions

Booking Terms & Conditions

At Enhance Skin Cosmetic Clinic, we prioritise the safety and well-being of our clients. By booking an appointment, you agree to follow our guidelines to ensure the best possible experience and help to keep our beautiful small business flourishing.

Deposits:

  • A $100 deposit for Skin services and a $50 deposit for medical treatments are required to secure your booking.


Appointment Requirements:
To provide you with optimal care, please review and adhere to the following conditions:

  • No vaccinations within two weeks before or after your appointment

  • No active cold sores

  • Not currently pregnant, breastfeeding or trying to conceive

  • No one under the age of 16 years are to attend any appointments- including waiting in the waiting area

  • Do not attend your appointment if you are feeling unwell

  • Please arrive alone to maintain a calm, private environment


Cancellations:

  • We send a reminder sms for confirmation at 72 hours prior to appointment- We require 48 hours' notice for any cancellations. Failure to provide this notice or meet the above conditions may result in the forfeiture of your deposit.


Thank you for your understanding and cooperation. We look forward to welcoming you to Enhance Skin Cosmetic Clinic.

Membership Terms & Conditions

  1. A minimum of 48 hours' notice is required to reschedule or cancel appointments; failure to do so will result in forfeiture of the treatment for that month.

    In such cases, we suggest sending a substitute (if you cannot make a treatment, you will be allowed to offer this to a family or friend to avoid forfeiture.

    Transferral of treatment to a nominated recipient in the event that you cannot attend your booking are at management discretion. Such transfer requires a minimum of 48 hours notice and will incur an administration fee of $25.

  2. Monthly treatments must be utilised every calendar month, except:

  3. Written requests for holiday suspensions must be submitted via email to info@enhanceskinclinic.com.au one month in advance for approval

    Once approved, rescheduling is permitted into the following month for added flexibility.

  4. Membership fees are non-refundable.

  5. Pre-paid memberships (payment made up front) are valid for the duration of the membership (6 months/ 24 weeks).

  6. Monthly direct debit memberships are for the duration of 6 months only.

  7. To ensure availability, we recommend scheduling appointments for the 6 month period in advance.

  8. We cannot guarantee specific day, time, or therapist availability.

  9. Monthly direct debit memberships are subject to price adjustments at management's discretion.

  10. Pre-paid memberships (payments made up front) will not be affected by price increases during the membership period.

  11. Member discounts are not applicable with other promotions, this includes further discounts on packages for skin treatments following end of membership.

  12. Members can upgrade to a higher membership tier at any time for a $25 admin fee.

  13. Management reserves the right to cancel memberships and issue refunds at their discretion.

  14. Management may modify or terminate these terms and conditions or memberships at any time.

  15. Memberships may be refused or terminated if members fail to comply with terms and conditions, or with clinic policy.

  16. If you wish to cancel your subscription, you must provide 14 days written notice via email to info@enhanceskinclinic.com.au. Upon cancellation, you will be required to pay 30% of the remaining subscription cost. Failure to comply could result in legal action.

  17. The $200 credit can only be redeemed after 3 months from the commencement of membership start date.

  18. If you miss a weekly direct debit payment (ie due to insufficient funds in nominated account) or are unable to pay a week, an additional $5 late fee will be applied for administration.